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Privacy Policy


Introduction   top

We care deeply about our customers' privacy concerns. We will never share or sell your information except when required by law. This includes payment information, email addresses, physical addresses, order history, etc. Please note that our privacy policy only pertains to information gathered by www.cduniverse.com.

Information Collection and Use   top

This privacy policy describes how CD Universe collects and uses the personal information you provide on our Web site:  www.cduniverse.com.  It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates.  We also collect information upon application to the CD Universe Affiliate Program. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your username and password remain confidential, do not share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.

Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures.

Sharing with 3rd Parties   top

We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • to any other third party with your prior consent to do so.
  • if CD Universe is involved in a merger, acquisition, or sale of all or a portion of its assets,  you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, 
  • to any other third party with your prior consent to do so

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell, trade, lease, or distribute your personal information to third parties.

Access and Choice   top

If your personal information changes, or if you no longer desire our service, you may correct, update and amend your information by making the change under the “your account” link above or by emailing our Customer Support at privacy@cduniverse.com.  To request the deactivation of your account or deletion of data, you may email customer service or contact us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Ability to Opt-Out:

Users of our site are often able to enter contests and sign up to receive electronic newsletters. To provide these services to our users, we generally request that the user provide no more than a name and an email address.  We use the information collected to distribute the requested newsletter or other content, to notify contest winners, and to provide whatever other service the user has authorized in providing the contact information.

To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to receive or not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Additionally, you may choose to stop receiving our newsletter or marketing emails by simply changing your email preferences from within your account settings or you can contact us using the information below.

Cookies and Tracking Technology   top

1st Party Tracking:

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personal information you submit while on our site.

We use both session ID cookies and persistent cookies.  We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

We use cookies to maintain your logged in state after you log onto our site. The cookies do not store your password. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

We employ clear gifs (a.k.a. Web Beacons), images, and scripts that help them better manage content on our site. We do not tie the information gathered to our Customers’ or Users’ personal information.

As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.  We do not link this automatically-collected data to personal information.

3rd Party Tracking:

The use of cookies by our service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.

We use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, cookies or web beacons. No personal information is collected or used in this process. They do not know the name, phone number, address, email address, or any personal information about the user.

Security   top

CD Universe takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline. When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with encryption software currently available in the industry – SSL.  However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.  Therefore, we cannot guarantee its absolute security. Please refer to the icon on the home page for more information. If you have any questions about security on our Web site, you can contact us at privacy@cduniverse.com

Additional Info   top

Blog/Forum:

Our Web site offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us using the information at the bottom of this policy or email privacy@cduniverse.comIn some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

We encourage customers to leave ratings and feedback on the products we sell.  Information you provide in the review field will be publicly available.  If you wish to request removal or alteration of this information, you can contact us at privacy@cduniverse.com

 Links to other Websites:

Our Site includes links to other Web sites whose privacy practices may differ from those of www.cduniverse.com. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Social Media Widgets:

Our Web site includes Social Media Features, such as the Facebook Like button and the “Share this” button.  These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Referrals:

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address.  We will automatically send your friend a one-time email inviting him or her to visit the site.  CD Universe stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at privacy@cduniverse.com to request that we remove this information from our database.

Children:

In general, CD Universe is comprised of general interest/audience sites and is not directed at children under the age of 18. It is CD Universe’s policy to refrain from knowingly collecting personal information from children 17 or under and to actively discourage children from providing such information at points of collection.

Changes to this Privacy Policy:
We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us   top

If you would like any additional information about CD Universe's privacy policy or have any questions or comments, please email us at privacy@cduniverse.com or use the information below:

Phone: 800-231-7937 or 203-294-1648
Fax: 203-294-0391

CD Universe
101 N. Plains Industrial Road
Wallingford, CT  06492-2360
USA

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