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SpongeBob's Surf & Skate Roadtrip
SpongeBob's Surf & Skate Roadtrip
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Purchasing


How To Purchase   top

  1. Click on the item's price or the “add to cart” button to put it into your shopping cart.
    You can view the contents of your shopping cart at any time by clicking the "View Cart" link at the top of the webpage. When you have finished adding all of the titles you intend to purchase, go to the shopping cart page and click the “proceed to checkout” button. Please click here for detailed information on the shopping cart features.

  2. Log into CD Universe or create a new account.
    Next, you will be asked if you have an existing CD Universe account, or are a new customer. If you have an existing account, enter your first name, last name, and password in the provided text fields. If this is your first order, select "I am a new customer" on the right side of the screen.

  3. Finalize your order.
    If you are a new customer, you will now be asked to provide us with your shipping information, and then your shipping method. After these two steps, you will be on the Finalize Order page. If you have a CD Universe gift certificate or a Giveanything.com gift certificate, they can be entered on this page as well as any of our other accepted payment methods. When you have finished entering all necessary information, press the “finalize order” button.
Upon successful completion of your order you will be forwarded to the order completion page. The order number and total will be displayed on this page, as well as additional information pertaining to your order. It is important to retain your order number for future reference and correspondence. You can check your order status at anytime by clicking on the Your Account button at the top of the web page.

Methods of Payment   top

Credit Cards
CD Universe accepts American Express, Discover, MasterCard and Visa credit cards. We also accept debit cards that carry the MasterCard or Visa logo. We do not release your credit card information to any outside organizations and our secure servers safely handle the transfer of your personal information.

Your credit card is not charged until your order ships, but an authorization will be requested on your account when you place your order. Your bank may choose to reserve this amount on your card for a period of time, typically a couple of days, but occasionally up to 30 days.

Credit Card by Phone/Fax
If you feel uncomfortable entering credit card information online, we offer a phone/fax credit card information option on the Ready to Finalize Order page. In order to complete this type of transaction, please follow the simple steps below.

  1. Follow steps 1 and 2 on how to purchase items from our site as listed above.
  2. When you arrive at the Ready to Finalize Order page, choose the “phone/fax in credit card info” option under payment methods.
  3. Click the finalize order button.
  4. Write down your order number on the order confirmation page.
  5. Call customer service at 203-294-1648 or 800-231-7937 between the hours of 9AM and 5PM EST Mon. - Fri. in order to supply your credit card information. If you wish to send a fax, use 203-294-0391 at any time. Unfortunately, we do not accept checks by phone.

PayPal Information   top

We accept payment by PayPal. In order to complete this type of transaction, please follow the procedure below.

  1. Follow steps 1 and 2 on how to purchase items from our site as listed above.
  2. On the Ready to Finalize Order page, select "Pay by PayPal" option under payment methods.
  3. Click the finalize order button.
  4. To process your PayPal payment, click the PayPal button provided.
  5. If you already have a PayPal account, login and follow the instructions to complete your payment.
  6. If you do not have a PayPal account and wish to pay using PayPal, we recommend creating an account prior to making your purchase. For more on creating a new PayPal account, click here.
  7. To pay CD Universe funds via PayPal (if you did not go through the original link) click here.
  8. If you are using a checking or savings account as your funding option through PayPal, it normally takes about 3-4 business days for the transfer to complete. During this time your order status will read "pending e-check". We cannot begin processing your order until the funds clear and are sent to us by PayPal.
Note:If you place orders by both PayPal and credit card, we recommend that you keep two separate accounts: one for PayPal and money order/check orders, and one for credit card orders. Since the PayPal payments are posted to your account as store credits, the credit can be applied to another open credit card order on your account if it ships first. The result will be a short in funds on your PayPal order when it is ready to ship. To place a duplicate account, simply click the link to “create new account” on the Account Entry page, and create a similar account to your original but just use a different password.

Check Payment Information   top

We accept payment by check and money order. Follow the procedure below:

  1. Follow steps 1 and 2 on how to purchase items from our site as listed above. Note: If you are creating a new account, fill in only the billing address fields on the Account Entry page. This information will be used for the shipping address.
  2. When you arrive at the Ready to Finalize Order page, choose the “Pay by check or money order” option under payment methods.
  3. We strongly recommend choosing the "Ship Together" shipping option if you decide to pay by check or money order. With this option, the shipping charges that are quoted upon finalization remain the same regardless if the order splits due to backordered items. If you would like items to ship separately, or if the "ship together" option is not available due to pre-ordered items, we suggest placing multiple orders. Using the "Ship as Available" method with money order or check orders causes items to cancel when an order splits.
  4. Finalize your order and write down the order number on your check.
  5. Mail your check to: CD Universe, 101 N. Plains Ind. Rd, Wallingford, CT 06492, USA
  6. Please do not tape or staple anything to your check or money order.
  7. Money orders must be in U.S. Dollars. Checks must be in U.S. Dollars and drawn upon a U.S. bank. Note: All checks are held for 10 days after receipt before we begin processing your order. Orders placed using money orders will be processed the same day that they are received. We do not accept money transfers.
Note: If you place orders by both check/money order and credit card, we recommend that you keep two separate accounts: one for money order/check orders (and PayPal), and one for credit card orders. Since check/money order payments are posted to your account as store credits, the credit can be applied to another open credit card order on your account if it ships first. The result will be a short in funds on your money order/check order when it is ready to ship. To place a duplicate account, simply click the link to “create new account” on the Account Entry page, and create a similar account to your original but just use a different password.

GiveAnything.com Gift Certificate Information   top

We accept payment by GiveAnything.com Gift Certificate. In order to complete this type of transaction, please follow the procedure below.

  1. Follow steps 1 and 2 on how to purchase items from our site as listed above.
  2. On the Ready to Finalize Page of your order, click on the “click here to enter your GiveAnything.com gift certificate” link at the bottom of the page.
  3. Fill in the gift certificate number and click submit.
  4. You will be re-routed to the Ready to Finalize page. If your gift certificate has enough funds to cover the entire order, go to step 5. If you do not have enough funds to cover the entire order, choose a secondary payment method or purchase additional gift certificates from GiveAnything.com.
  5. Click the finalize order button.
  6. Copy your order number or print the confirmation page for future reference.
Note: We do not redeem Giveanything.com gift certificates until your order ships.

Bill Me Later®   top

Bill Me Later® is the quick, easy, secure way to pay online or over the phone without using your credit card. Simply choose this option at checkout, enter top-of-mind information, and in a few easy steps you're done. You'll receive a bill in the mail. Bill Me Later® offers flexible terms, that allow you to choose to pay in full or over time. Subject to credit approval.

Visit www.billmelater.com for a complete list of merchants that accept Bill Me Later®.

Note: Bill Me Later® may not be used as payment for "pornographic or sexually explicit goods or services" or "any other goods or services deemed inappropriate by BMLI, in its sole discretion."

Store Credits   top

If you have a store credit on your account, you can easily redeem it by placing a new order. You will see the credit appear on the Ready to Finalize page of your order. However, the dollar amount reflected may not be available if you have other orders still in process with us. The store credit will apply to the next order that ships on your account.

If you cancel a check, money order, or PayPal order, and we have already received your payment, the funds automatically stay on your account as store credit. However, a refund check will be issued upon request.

When using a store credit/PayPal funds/checks or money orders and credit card to pay for the same order, the full amount of the order will be authorized on your card. However, upon shipping your order, the store credit will first be applied and the remaining amount will be charged on your credit card. This is done because store credits/PayPal funds/checks or money orders are not locked to a particular order (unless they are the only processing order on your account), and can be used towards any order placed that ships first on your account.

Adding Items on Orders   top

If you wish to add items to your existing order, first check your Order Status by clicking the Your Account button located on the top navigation bar of any page.

You can add to your order if your order status says one of the following:

  • "Not Processed Yet"
  • "Processing" AND your payment method is a credit card.

    If you order meets one of the above criteria, follow the procedure below to add items.
    1. Add new items to shopping cart by clicking on the price.
    2. When finished adding new items to the cart, click the “Proceed to Checkout” button on the shopping cart page.
    3. Log in to your existing account with your billing first name, billing last name, and password.
    4. Click the link to combine orders. The order number of the order you will be combining to will be displayed. Please remember that the old order will be cancelled as soon as you click the link, and all items from that order will appear in the shopping cart along with your new items on the next screen. If using a credit card, a new authorization will be requested for the new combined order total.
    5. It is very important to finalize your order at this time! If the order is not properly finalized, the previous order will remain cancelled and your new combined order will not be submitted.
    You cannot add to orders after an item(s) already shipped.

    Credit Card Verification   top

    What is the CVV2 and where can I find it?

    For security purposes we may ask that you enter an extra 3 or 4 digit number called the Card Verification Code or CVV2 Code when you place an order. The CVV2 is an extra number that is printed (but not embossed) on your Visa, MasterCard, Discover, or American Express card that ensures that the user of the card is actually in possession of the card.

    For Visa, MasterCard, and Discover cards:
    The CVV2 code is located on the back of the card in the top-right corner or middle of the signature box. Either the entire credit card number or the last 4 digits of the credit card number precede it.


    American Express:
    For American Express cards the security identifier is referred to as a CCID or Credit Card IDentification number. The 4-digit number is located on the front of the card on the right hand side.

    Terms of Purchase   top
    By purchasing an item from CD Universe you are agreeing to the policies listed in addition to the following statements:

  • Purchasing
  • Order Processing
  • Shipping
  • Return/Refund Policy
  • FAQ
  • You agree that if you or your representative find a product for sale on our website that violates a trademark or copyright you will notify us immediately and prior to purchasing here so that the item can be investigated for immediate removal.
  • You agree that you will not purchase an item from our site that you or your representative believes to be in violation of any copyrights or trademarks.
  • You agree that CD Universe would never willfully sell a product known to be a violation of a copyright or trademark.

  • .
    Why Shop Here
    › Selection & Pricing
    We offer over 800K titles at everyday low prices!

    › Superior Service
    Top Rated Customer Service by Bizrate, Yahoo and many more.

    › Safe & Secure
    Audited daily to protect you against identity theft and credit card fraud.


    › We Accept Multiple   Payment Methods


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