How often are reports updated?
How do you pay commissions on a future release title?
What do negative numbers in my Commission Reports mean?
My affiliate link code disappeared after I click off the referred page. Will I still get credit for any sales?
Why didn't an order get properly credited to my link code?
How long is my referral valid for?
What do the order status codes mean?
Can I track multiple campaigns/URLs under one account?
I lost my password/login, how can I retrieve it?
How do I update my contact information?
How do I change my password?
When will I be paid?
What happens to my commission if they do not meet the minimum
I didnt receive my commission check, what do I do?
What other payment methods are available?
What is CD Universe's policy for affiliates placing orders
Why do you need my tax information?
How do I create links to stars, directors and titles?
How do I go about receiving a datafeed?
How can I check if my links are correct?
Do you offer web services?
Reports are updated daily in the
early AM and will reflect all the appropriate traffic and sales information
from the previous day.
are paid out at the time of shipment, not the time the order was placed.
When you view your orders shipped report, you will
see a date of shipment next to the respective order. Whatever months
that falls under, that is the month you will receive the commission.
Negative order numbers and dollar amounts in parenthesis represent returned
or refunded products. If a customer order is either unable to reach it's
final shipping destination due to refusal of delivery or incorrect shipping
information, we will subtract any referral fees from your account when
we get the product back. Please note, customers have several days to return
an item after they receive it, so the record for the shipped item(s) and
the record for its return may not be on the same report.
Your affiliate link code is set as the referrer at the first point of entry
off any of your links and would appear like this: http://www.cduniverse.com/default.asp?frm=lk_affiliatelinkcode.
Any subsequent pages visited will not show your affiliate link code but
is being tracked via a cookie which was set on the entry page. Although
we don't display your affiliate link code, rest assured you will get credit
for any referred sales. Please read below for more information regarding
a visitor comes directly to www.cduniverse.com, we credit you the traffic
and sales for that visitor to CD Universe. If that same visitor
comes back through a link on your site within 6 hours of their
initial visit to cduniverse.com, it will not credit you, the affiliate.
if the visitor came through your link code, you the affiliate will
not get credit for the traffic or sale because the visitor had already
CD Universe prior.
Similarly, if a visitor comes to CD Universe through your site, but then leaves and comes back directly to CD Universe or through a different affiiliate, your site will continue to get credit for that visitor for 6 hours.
The reason the site is set up this way is actually to the benefit of all
our affiliates. It eliminates the possibility of websites 'jacking' your
traffic as well as sales by giving credit to the originator of the initial
You would receive commissions
on any sales that you directly refer to CD Universe. When someone comes
from your site, a cookie is set that
is valid for 30 days in which you could receive credit for and
it only applies to the first purchase during that session.
||OK to Process
||Rejected for Final Auth
||Additional Items Shipped
||Check Waiting to Clear
||Processing Credit Card Right Now
||Combined into New Order
In order to track multiple campaigns/URLs you would continue to use your frm code on all of your links but then append the additional parameter of "&siteid=". The siteid can be whatever unique identifier you like.
For example, the following two URLs would both credit the same frm code:
On the orders shipped report there is a column called id which would show which siteID each order came from. There is also no limit to the number of siteIDs you can track.
If you forgot your affiliate link code/password, click here. Simply enter the e-mail address associated with your CD Universe affiliate account, then click Submit. In a few minutes you will receive an e-mail with your affiliate link code and password.
To update your contact information you need to log in to your account
with your affiliate link code and password and select the "Manage Account"
button. There you will be able to change your contact information as well
as update your payment methods.
To change your password you need to log in to your account and select
the "Manage Account" button.
Checks are issued within the first 15 days
of each month. You can view the commission history report to see if
a check has been
Commissions never expire but are just carried over to
the following month until you reach our minimum payout of $20. If you
to receive your commission payment in a method other than check, please
you are located in the U.S., please allow 14 days from the
date the check appears as issued on your commission history
you are an international affiliate, please allow 30 days.
If your check does not arrive in this time period, please send an email
to firstname.lastname@example.org with the subject: Missing
Commission Check. Please provide your link code in your email.
While we do offer checks as a primary method of payment, we also offer
payment in the form of PayPal and store credit.
To select PayPal, please log in to your account and select the "Manage
Your Account" button. You will see a section where you can select
the PayPal payment method and also provide your PayPal email address.
To set your payment method to store credit, you need to mail us your affiliate
link code as well as the customer email address you use if different than
your affiliate email address. Send an email to email@example.com
with the subject: Payment Method Change Request
may not purchase products during sessions initiated through your own
affiliate links and will not receive referral fees for such orders.
This includes orders for customers, orders on behalf of customers,
and orders for products to be used by you, your friends, your relatives,
or your associates in any manner.
States law requires us to collect tax information from affiliates
who are U.S. citizens, residents, or organizations, and from certain
non-U.S. individuals and entities.
If you earn more than $600 in a calendar year, we are legally required
to file a 1099 form with the IRS that names you as an independent contractor
who has received a taxable amount of income from us. Failure to provide
us your tax information upon our request will result in suspension
of your account and withholdings of any future commissions.
are two ways to go about creating links. We offer very detailed information
that is customized for your link code via our link creation
You can also create links to any page on our site by simply scrolling
to the bottom of any page and copying the URL at the bottom. Simply
append this text at the end of the url &frm=lk_yourlinkcode so
that you are properly credited for any referrals. Be sure to substitute
the sample link code above with your real link code.
The first step to receiving a feed is to sign up as an affiliate. Once
you do so, send an email to firstname.lastname@example.org
with the subject: Datafeed Request. Please include your link code
and a brief explanation on your plans for the feed. All sites are reviewed
for content prior to granting access to our ftp server. Please allow up
to 14 days for our team to review your site.
To ensure all your links are working properly, go ahead and click on
some or all of your links. Give the system a day to register the clicks
and log in to your account. Select the "Visitor Summary" button.
If your links are working correctly you will see that reflected on the
report. If you still are unsure if your links are correct, email us at
the subject: Link Verification and we will take a look.
Once you sign up as an affiliate, you may apply to our web services program. Our web services offer real-time access to our product listing data. We have multiple search types and a few optional parameters to refine your searches. You can read more about our web services program here. To apply, send an email to email@example.com with the subject: Web Services Request. Please include your link code and a brief explanation of your plans for the web services. All sites are reviewed for content prior to granting access. Please allow up to 14 days for our team to review your site.