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Help

Help Search:
Welcome
 A bit about CD Universe and why you should shop here.

Audio Product Information
 Format information and glossary of terms for audio products.

Video Product Information
 Format information and glossary of terms for video products.
  › Video Format Definitions

Video Game Product Information
 Format information for video game products.

Searching & Browsing
 How to use the Search and Browse features to find items.

Purchasing
 Details on how to create an account and place an order.
  › How To Purchase
  › Methods of Payment
  › PayPal Information
  › Check Payment Information
  › GiveAnything.com Gift Certificate Information
  › Bill Me Later®
  › Store Credits
  › Adding Items on Orders
  › Credit Card Verification

Order Processing
 Information on how we process and ship orders to customers.
  › Business Days
  › Product Availability
  › Ships Today
  › Backordered Items
  › Item Quantity Limits
  › Canceling an Order
  › Pre-Ordering New Releases
  › Pricing Information

Shipping
 Shipping options, charges and explanations.
  › Number of Media (Shipping Units)
  › Delivery Times
  › Shipping Options
  › U.S. Shipping Prices
  › International Shipping & Handling
  › International Ordering Tips
  › Shipping Restrictions

Gift Receipts & Gift Wrapping
 Information on using the gift receipt and gift wrapping options.

MP3 Downloads Help
 MP3 Frequently Asked Questions
Express Checkout
 Information on how to activate and use the express checkout feature.

Security
 Security policies and procedures to protect our customers.
  › Is Internet Shopping Safe?
  › Safe Shopping Guarantee
  › We are PCI Compliant

Privacy Policy
 Information on our privacy policy.
  › Introduction
  › Information Collection and Use
  › Sharing with 3rd Parties
  › Access and Choice
  › Cookies and Tracking Technology
  › Security
  › Additional Info
  › Contact Us

Return/Refund Policy
 How and where to return damaged or defective products.

Wish List Help
 Information on using and managing the Wish List feature.

Gift Certificates & Promotion Codes
 How to use gift certificates and promotion codes.

Listen to Song Samples
 How to listen to RealAudio or Windows Media music samples.

Product Reviews
 Provide your opinions of items you've heard, seen or played.

Frequently Asked Questions
 Our most commonly asked questions and their answers.
  › Do you have a particular title or can you get it?
  › Do you have more details (i.e. track listings) on this title?
  › Can I add another item to my completed order?
  › Can you tell me the status of my order?
  › Why didn’t I receive an email confirmation?
  › More...

CDBaby Users
 Commonly asked questions regarding CDBaby titles.
  › How are you obtaining my product?
  › How do I remove my product from your site?
  › How come my titles are backordered or not listed?
  › You are not displaying my cover/tracks. Can you correct this?
  › How do I get paid?

Legal/Trademark Issues
 How to reach us for assistance with product legal issues.

Contact CD Universe
 How to reach our Customer Service team for additional help or to send us comments or suggestions.
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