CD Universe
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Contact CD Universe via Email or Phone Number

You can use this form to contact customer service. We will email you a response as quickly as possible. Alternatively, you may call our customer service phone number listed below during our working hours.
It is currently Saturday, April 19, 2014 at 3:05 AM EST in Wallingford CT.
Our Customer Service department has closed for the weekend.
Customer Service will be available again Monday 9AM EST.
Your inquiry will receive a prompt reply at that time.

Email Address:
(Used solely to reply to your question)
Topic:
Enter your account password to jump to the order status page where you can change or view details on your most recent order.
This screen allows you to make common changes such as shipping address, payment info, and order cancellation options.
Password:
Order Number: Optionally, enter your 8 digit order number to contact customer service directly.
Unrecognized Email Address
We do not have any orders in our system with the email you entered.
Please verify that the email you entered is correct.
Order Number: Optionally Enter your 8 digit order number
Product Frequently Asked Questions
Here are answers to the two most common product questions:
  1. Do you have a particular title or can you get it?
    Everything that we currently have available can be found through our search feature. The items sold through CD Universe are available to us through our major distributors. If none of our distributors have a particular title in their supply, it will not be listed to order. We do not special order items that are not shown on the website.

  2. Do you have more details (i.e. track listings) on this title?
    By clicking on any hyperlinked product title name, you will see everything we know about that item. We do not have further product details beyond what is listed on the product detail information.

If this does not answer your question, you can enter it below and send it to our customer service staff.

Product Frequently Asked Questions
Here are answers to the two most common product questions:
  1. Do you have a particular title or can you get it?
    Everything that we currently have available can be found through our search feature. The items sold through CD Universe are available to us through our major distributors. If none of our distributors have a particular title in their supply, it will not be listed to order. We do not special order items that are not shown on the website.

  2. Do you have more details (i.e. track listings) on this title?
    By clicking on any hyperlinked product title name, you will see everything we know about that item. We do not have further product details beyond what is listed on the product detail information.

If this does not answer your question, you can enter it below and send it to our customer service staff.

Business Development / Advertisting / Marketing Contact Information
Email: marketing@cduniverse.com
Mail: Marketing Department
CD Universe
101 N. Plains Industrial Rd
Wallingford, CT 06492
Fax: 203-294-0391

Business Development / Advertisting / Marketing Contact Information
Email: marketing@cduniverse.com
Mail: Marketing Department
CD Universe
101 N. Plains Industrial Rd
Wallingford, CT 06492
Fax: 203-294-0391

Legal / Trademark Frequently Asked Questions
If you have any legal or trademark concerns regarding a product on our site, you can contact us via the methods below:
Email: legal@cduniverse.com
Mail: Legal Department
CD Universe
101 N. Plains Industrial Rd
Wallingford, CT 06492
Fax: 203-294-0391
Please provide a URL or CDU part number in your correspondence so we can research your issue more accurately. We look into each and every complaint and will reply as promptly as possible.
If your questions is regarding CD Baby, see our CD Baby FAQ
Legal / Trademark Frequently Asked Questions
If you have any legal or trademark concerns regarding a product on our site, you can contact us via the methods below:
Email: legal@cduniverse.com
Mail: Legal Department
CD Universe
101 N. Plains Industrial Rd
Wallingford, CT 06492
Fax: 203-294-0391
Please provide a URL or CDU part number in your correspondence so we can research your issue more accurately. We look into each and every complaint and will reply as promptly as possible.
If your questions is regarding CD Baby, see our CD Baby FAQ
Affiliate Program Frequently Asked Questions
Affiliate Program Frequently Asked Questions
CD Universe Return Policy
Unopened item(s) may be returned within 30 days.

Opened items may not be returned unless they arrive damaged or defective and must be returned within 30 days.

If this does not answer your question, you can enter it below and send it to our customer service staff.

CD Universe Return Policy
Unopened item(s) may be returned within 30 days.

Opened items may not be returned unless they arrive damaged or defective and must be returned within 30 days.

If this does not answer your question, you can enter it below and send it to our customer service staff.

Broken Jewel Case Replacements
If a CD jewel case, DVD, video game or cassette case is damaged during shipping, please enter your 8 digit order number and message below. We will send you a free replacement case.
Order Number: Optionally Enter your 8 digit order number
Broken Jewel Case Replacements
If a CD jewel case, DVD, video game or cassette case is damaged during shipping, please enter your 8 digit order number and message below. We will send you a free replacement case.
Order Number: Optionally Enter your 8 digit order number
Send Your Message to Customer Service
Your Message:
Phone Number and Fax Information
Phone: 800-231-7937 or 203-294-1648
Our Customer Service department has closed for the weekend.
Customer Service will be available again Monday 9AM EST.
Your inquiry will receive a prompt reply at that time.
Fax: 203-294-0391
Mailing Address
CD Universe
101 N. Plains Industrial Road
Wallingford, CT  06492-5857
USA
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